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Tag Archives: Process Improvement

Balanced Scorecards

The term Balanced Scorecard has become as common in the business lexicon as “hashtags” in the interwebs, and for good reason too.  The Balanced Scorecard is a clear and effective approach for building alignment between an organization’s activities and its overall vision and direction.  Coined by Kaplan and Norton (1992) after researching high-performing organizations, the […]

Employee Involvement – Case Study at Columbia Aluminum

Structured employee involvement has the potential to dramatically improve an organization’s productivity, effectiveness and employee satisfaction and retention.  This is done by leveraging the wide pool of talent and insight that is an organization’s internal human capital.   Teams (often cross-departmental) and employees (at every level) are empowered to take a critical look at operations and […]

Lean Facilitators: What they do and what they need to know

More and more organizations are discovering the need for trained facilitators as they move in the direction of implementing continuous process improvement (CPI), Lean, and Six Sigma.  In this blog I will refer to this position as Lean facilitator.  The purpose of this blog is to (a) describe the roles and responsibilities of Lean facilitators, (b) describe the areas of knowledge […]